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Help & support.
A real human reads every message. Most questions are answered below, but we're a hop away if you'd rather talk to us.
hello@veredos.co.uk
Replies within one working day.
Compose emailFounder line
Design partners only
Direct number for design partners. Ask us for it.
Walk-throughs
Public FAQ- Add a property
Single property with HMO-aware fields. The compliance schedule is seeded automatically from the type and gas-appliance flag.
Open the section - Bulk-import from CSV
Migrate an entire book in one upload. We auto-map Reapit / Jupix / Alto exports and create new landlord clients on the fly.
Open the section - How status is calculated
Compliant (>30d to renewal), Due soon (≤30d), Overdue (past due), Missing (no record). Property score is severity-weighted.
Open the section - Book an engineer
Pick a property and the cert that needs work. We rank vetted engineers by trade match, service area, rating and response time.
Open the section - Messages, routed via Veredos
Every conversation with an engineer stays on platform. Contact details unlock only after a booking confirms.
Open the section - Documents & audit trail
Every certificate has an append-only chain of custody — defensible to council inspections and HMRC retention.
Open the section
Keyboard shortcuts
Power-user-friendly · works on every page- Open command palette⌘thenK
- Go to overviewGthenO
- Go to propertiesGthenP
- Go to complianceGthenC
- Go to bookingsGthenB
- Go to engineersGthenE
- Go to documentsGthenD
- Go to settingsGthenS
- Show keyboard shortcuts?
Platform status
All systems normal- Dashboard100% · 30-day
- Reminders / SMS99.98% · 30-day
- Document vault100% · 30-day
- Audit chain100% · 30-day
Quick links
What's new
Recent changes to the dashboardEnd-tenancy flow with eligibility checks
12 May 2026Pick Section 21, Section 8 or non-renewal. Veredos runs every prerequisite against your existing data.
Tenancy agreements in the vault
10 May 2026Tenancy agreements live alongside compliance certificates, with their own status lifecycle and per-property view.
Audit trail · documents
9 May 2026Every certificate now has a tamper-evident chain of custody. Defensible to council inspections.
Messages on platform
9 May 2026All engineer chat routes through Veredos. Contact details unlock only after booking confirms.
Still stuck?
One of us will get back to you the same day.